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Request IT Support from Hummert Commerce

There are 4 Easy Ways to request IT computer technical support from Hummert Commerce, once you have selected one of our IT Support Plans. We diligently track each support request using a ticketing system, so that we meet your service expectations as outlined in our Service Level Agreement. These tickets are automatically visible within our Service Portal along with real-time support status. Please select one of the following ways to initiate a support request:
(1) Call Us to Open a Ticket

800-968-0843

Ask for our Helpdesk and
we will initiate a Ticket confirmation number you can use to access in your exclusive Client Portal.
(2) E-Mail Us to Open a Ticket

support "@" hummertcommerce.com

Include your name, contact information and support request and we will e-mail back your support Ticket confirmation number.

(3) We'll Call You - From Your Desktop!

Request Support by Right Clicking on the System Tray Icon Shown as HC

Look in the lower right corner of your monitor and you will find a white icon labeled "HC". You may have to extend your hidden icons by clicking on the "<<" symbol. Right Click on HC and select "Call Me Now". A Pop-Up will display - enter your phone number.
(4) Access Your Hummert Support Portal

Hummert's Client Access Portal

Click on "New Service Ticket" above from within your Web-Based Support Portal and initiate a support request. Note: A Request Type and Priority are mandatory when completing a Support Request through the Hummert Portal.
Our network engineers and support technician's strive to beat the service level committment below. Please be as descriptive of your support request on your ticket initiation as possible so that we can achieve your IT support expectations!
Service Level Committment
Priority
First Response
Resolution Plan
Resolved Within
Critical/High 1 Business Hour 4 Business Hours 4 Business Hours
Medium 1 Business Hour 4 Business Hours 16 Business Hours
Low 1 Business Hour 8 Business Hours 24 Business Hours
When Convenient 4 Business Hours 8 Business Hours 32 Business Hours
 

Choose a Hummert IT Computer Network Support Plan that's Right for Your Small Business
 
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